2 /5 Emma John: I am new to town, which the owner and my stylist were aware of. I got lost on my way to the salon and was about 11 minutes late. I do not text and drive otherwise I would’ve reached out to let them know. When I arrived and was asked how I could be helped I stated “I am here for my appointment with ——.” The response I got from the stylist was, “ oh well she left since you’re late. She thought you just weren’t coming. Have a seat.” This made me extremely uncomfortable as I am sure it would make anyone. My stylist did return to the salon and was nice throughout the service. However, I felt like I was the butt of the joke throughout the service amongst the other stylist. On multiple occasions I caught the other stylist making eye contact and laughing at me/my responses. Of course this is all subjective but it did not seem to be a coincidence.
I requested to have my hair dyed a deep dark brown with red undertones/highlights (I was a faded cowboy copper). I showed 3 different photos. I always give the stylist full control as I trust their professionalism and expertise. I left with dark roots that faded into my faded cowboy copper the remainder of my hair length. I did not notice this in the salon because I was so uncomfortable after my experience that I couldn’t wait to run out of there.
The service total ended up being $230, which is reasonable for a good experience and to receive what you expected.
I move around a ton and have had my hair cut, colored, styled, etc in many states/cities. I am always the new customer and have never left a salon feeling so down about myself. I usually leave excited rushing home to show my husband. So for that price to not get the color I wanted and to have left with a pit in my stomach, it’s disappointing. I want to reiterate that my stylist was nice and I am hopeful she would’ve tweaked the color if I would’ve noticed it while still in the salon. I just didn’t have the confidence to stay. I am saddened by the experience.
