1 /5 Alex Wilcox: old me to come back in on Monday as they could fit me in for a root touch up. Perfect, my roots were a bit orange but not horrible. What did I walk out with?? A LEVEL 4 on blonde/rose gold ends. So basically BLACK. I should have just walked right out after she said “I should use a level five but I don’t have any, a level 4 should be fine”. I would have rather had what I walked in with. It wasn’t perfect but it was fine, livable, semi professional. I left after I literally couldn’t hold back tears and bawled in my car. I’m a pretty easy going roll with the punches type of gal but this has been an utter nightmare. If they didn’t feel they could fix it then why even try? I kept asking if it was still realistic to chase the blonde or if I should just go back a light brown until it can heal and grow out. Try again in six months to a year? They shot down that idea time and time again. So what am I out?? A mess that I fixed ON MY OWN for $55 using Joico (6NA). So I guess in total including the color remover , the gloss, and color I had to use to fix their mess. I am out $769 Something I could not afford when I was originally expecting between $250-290. Utter catastrophe. Completely heartbreaking. First pic is what I walked in with (blonde with warm roots, second is the black roots I walked out with, last pic (brown hair) is after I fixed it and the cut.
