Ryan Zufelt We purchased a set of Michelin tires for our 2019 Subaru. After just less than a year one of the tires developed multiple bubbles along the sidewall. When we reached out for assistance, we were told that because we had only selected the "standard" package, the tire could not be replaced through their store.
We clarified that we were not seeking coverage through the store’s warranty program, but rather through the manufacturer’s warranty. Despite this, we were informed that we would need to contact the manufacturer ourselves. While waiting in the lobby, we reached out to Michelin directly, who instructed us to bring the tire to an authorized inspector - specifically, Pep Boys.
When we explained this to the representative at the store, he said he didn’t know how to contact Michelin to warranty then out and asked us to wait for his manager to arrive in about 30 minutes. Once the manager arrived, we were told that they would not contact the manufacturer on our behalf because we hadn’t purchased the extended warranty through Pep Boys. Additionally, they stated they did not believe the issue was due to a manufacturing defect, though they offered a 10% discount on a replacement tire.
Based on our experience, I would recommend considering other retailers. The representative seemed poorly informed, and the manager was unprofessional and dismissive throughout the interaction.
1 /5
Isaac Brian Pimentel Bad or no service? I do not like giving bad reviews unless it meets merit. After visiting Hanford Pepboys and a couple phone calls to include the day of appointment, I was assured they can do a timing chain replacement and I was even asked to provide the alignment kit with the parts needed for the repair. On the morning of, again I called was told it can be done but will take all day. I was fine with it but when I brought in my vehicle I was rejected in less than a minute. Short answer, it is too hard and the mechanic is not there. Pep boys, by losing my trust and confidence, you have lost my Business altogether. I wasted my time and getting my vehicle in a worse condition as a result.
1 /5