2 /5 R A: Service and atmosphere:
Nice attitude, and polite, but need lots of work to improve customer service and customer experience satisfaction.
Our waitress welcomed and escorted us to the upstairs dining area because first level had about only 5 tables and they were full. We were seated upstairs and provided with the menus.
Its customary to offer or ask if guests "would like cups of water?" before leaving the guest. We did not get any water, which at first was not a great deal, but the top level is extremely warm (almost 75-80 degrees) and it took a while for the waitress to get to us and we were getting dehydrated pretty quickly.
The waitress finally came to take our orders and we asked for drinks and water, and we placed our orders. Thank goodness the drinks arrived but sadly no water.
Food and drinks: drinks were 7/10 because my Arnold Palmer had week flavors. The matcha drink was super good and had nice flavor.
Our food took awhile to arrive. Food was 6.5/10. The staff member who brought our food upstairs, he fell down the top steps and the food spilled. We were very worried for his safety because it was pretty hard hit. I hope he is okay and did not get in any trouble for this. Which brings a safety code issue.
Due to the incident, our order was delayed a bit more. Then the food arrived. First, the presentation of the food and the plating was good. One of our plates was missing so we had to ask for it. Second, when it arrived, it was cold and over cooked. Finally, my dish had exactly 4 small shrimps, which is not servings size. The spring rolls were absolute basic and no flavor. They had only lettuce rice noodles and half of shrimps. No basil or mint, no green onions or mung beans sprouts, no cucumbers and the sauce was very disappointing.
There is a lot to improve on, and I hope this help the restaurant management team to work on implementing and getting better food and customer service to flourish in this area.
Again, its customary to bring the side table condiments, which we did not get at all neither asked if we would like to have some. Keep in mind, we were upstairs, so it was very difficult to flag any of the staff to ask for anything.
We had 2 drinks, small soup, spring rolls, and rice dish. All came to a total of $67 and some cents.
In my opinion it was too pricey for the quality, quantity and experience.
Note: we asked one of the staff members to turn the AC, but it was not working. Eventually, he just left. So my husband got up and turn the large corner fan which was only one direction.
