3 /5 Abel Wells: Dont get me wrong, the food has been delicious the two times Ive had it. The first time I ordered from Grubhub and the food made it to me piping hot and it was some of the best Indian food Ive had. The second time, tonight, has been a slight disappointment due to service.
I was returning from out of town and called in my order at 6:40 pm, and I asked for it to be ready at 8:15 pm. At 7:50-ish I got a call from the restaurant telling me my food was ready. I informed them I asked for it to be ready at 8:15 pm and I didnt really get a reply about it. I asked if my food had been sitting and waiting for me (normally a restaurant doesnt call unless they wonder where you are after an order) and I was told no.
I arrived at the restaurant and paid by 8:14 pm and while I was walking out, I felt the containers and the food was lukewarm at best. Ive since made it home and my pure excitement for this food is tarnished. Its still delicious in flavor, but its not the hot meal I intended to have. I worked in food service for 5 years and I wouldnt serve a customer food that was sitting on the counter for 20 minutes, especially when they gave me a specific time.
Spending $23 for an entree and 2 naan in this economy makes me want a hot meal, not lukewarm.
I give the food a solid 5 stars, but this experience has me considering what other Indian restaurants are in the area. Hopefully I can be more specific the next time I call in an order?