NORMS Restaurant - Ontario (CA)

5 /5 J. Hines: Great overall experience! Our server Laura was a gem as well! After experiencing several over priced restaurant in Cali, our friends suggested that we visit Norms before heading to the airport and Im glad that they did! I ordered the 1/4 cheeseburger that came with fries and a drink all for $11.99! I wondered if we were still in Cali with those prices. We had a party of 6 and although there werent many people in the restaurant, we ended up waiting a bit for our food. But Laura made it up to us though. While I really wish I could show you pictures of my food, I gobbled it down as soon as it touched the table. Im not sure if my burger was supposed to come with 2 patties of meat, but it did. The sandwich was so thick that I had to remove one of the patties! The lettuce and tomatoes were so fresh, they looked like what other restaurants promote in commercials! My nephew ordered a milkshake and not only did she bring the milkshake in a glass but she also brought him the residuals, which added up to another half of a shake! I will look to return when I go back to Cali. Coincidentally, I first saw the restaurant in a movie on the plane while heading to LA- so it was pretty cool going and I was very pleased with our experience.

4 /5 Marisela Vega: Stopped by this Norms location on a rainy day and there was no wait for a table. I’m not sure if this location typically gets busy, as I’ve experienced long waits at other Norms. I ordered the BLTA sandwich with fries and a side of ranch and Thousand Island. The food was delicious overall, though the Thousand Island dressing was a bit too tart for my taste. Great service and a pleasant atmosphere.

5 /5 Daniel Gonzalez: Stopped by for a late breakfast. Wait was not long here. Sat down in less than 5 minutes. Our server Brianna was great. She was very attentive. Made sure we had coffee refills and that our food came out nice and fresh. Even provided us with coffee to go when requested. Definitely would come back.

5 /5 Carlos Mena: Marina was absolutely amazing during my visit! She was running the coffee bar area solo and handled everything with incredible professionalism and grace. Her communication was clear, friendly, and genuinely welcoming—she made me feel right at home from the moment I arrived. It’s not often you come across someone who truly embodies great customer service, but Marina went above and beyond. I sincerely hope Norm’s management team recognizes her outstanding effort and dedication. Because of her, I’m already looking forward to my next visit. Thank you, Marina, for making the experience so enjoyable!

1 /5 Mel Fernandez: Review of Norms Restaurant at 4551 Mill Circle, Ontario, CA To Whom It May Concern, I am writing to express my significant disappointment with the conditions and service I experienced during a recent visit to your Norms location at 4551 Mill Circle in Ontario. Upon arrival with my family, we were greeted with a noticeably indifferent welcome. The hostess named Marina, however, was a notable exception. Ms. Marina, was attentive and helpful, taking our order efficiently and demonstrating a commendable work ethic. Unfortunately, the positive interaction with the hostess was overshadowed by several serious issues regarding sanitation and cleanliness. The restrooms, both the mens and womens, were in a deplorable state. They had a strong, foul odor reminiscent of a truck stop. The door handles and surrounding surfaces were visibly stained with what appeared to be dirt. Inside the stalls, the smell of urine was overwhelming. Furthermore, one of the soap dispensers was non-functional, and there was an abundance of paper waste scattered across the floor, highlighting a lack of regular cleaning and maintenance. This disregard for cleanliness extended to the dining area. The tables felt sticky and were unclean. The front counter and register area also appeared unkempt and sticky. While the hostess was clearly making a valiant effort to clean and maintain her area, it seemed she was working without adequate support. It was particularly concerning to observe management personnel sitting and laughing while other employees, including the hostess, were working diligently. Considering the visible state of the customer-facing areas, I have serious concerns about the conditions in the kitchen, where food is prepared. The food we received was not cooked correctly, which further diminished our experience. I understand that this location received a "Grade A" from San Bernardino County on March 1, 2025. Based on my visit, the establishments sanitation and overall state of cleanliness would warrant a much lower grade, in my opinion. This review is not a request for compensation but rather an effort to bring these serious issues to your attention. I hope that Norms corporate management will take this feedback seriously and address the sanitation, cleanliness, and management oversight issues at this particular location. Thank you for your time and consideration. Sincerely, A Concerned Customer.