1 /5 WAYNE BARR: Subject: Concern About Burnt Food and Poor Service – Recent Visit to Lumberjack’s Susanville
Dear Lumberjack’s Restaurant Management,
I’m writing to express my disappointment with a recent dining experience at your Susanville location on August 8, 2025.
During our visit, the food was an omelette that had noticeably burnt and overcooked ham and sausage which made it difficult to enjoy our breakfast meal. Our waitress kept ignoring us, so we just scraped the burnt meat out of our omelette. Jennifer the waitress responded when we told her about the burnt food, especially the sausage and the ham. She told us that other cooks called out sick except for one cook who came in at 7 o’clock, so I said to Jennifer that they need to be more careful with how they’re making and presenting their food. I wouldn’t even serve this to my dog. Her response was well oh well I don’t know what to say I’d be firing the cook for putting out this kind of food to the customers. Additionally, the service seemed inattentive and unresponsive to our concerns. This, combined with the food quality, left a very poor impression. We expected better quality, especially given Lumberjack’s reputation for hearty, well-prepared comfort food.
I wanted to bring this to your attention in the hope that it can be addressed to improve the experience for future guests. I believe every business has off days, and I’d appreciate it if you could look into this issue.
Thank you for your time.
Sincerely,
Ruby P
