1 /5 Blake: I’ve been a loyal customer at Cozy Diner for over a decade, often eating here weekly. It used to have great food, excellent service, and a true hometown feel. Since the new owner took over, the quality has gone downhill—food is often cold, corners are clearly being cut, and many great staff members are gone.
Today was the last straw. We ordered huevos rancheros and chicken fried steak and eggs. The food arrived in under five minutes. The huevos rancheros had hot eggs and sides, but the meat was lukewarm. The chicken fried steak was cold and raw inside, with hot gravy poured over it, and the bacon was rubbery and clearly reheated.
The waitress agreed the food was raw and apologized, but when she spoke to the owner, he said to only take half off the bill and completely dismissed us.
After 10+ years as a customer, that level of food quality and disrespect is unacceptable. There are many better places in now in Chico, and I won’t be returning.
