4 /5 Jon Anstett: My first visit back in 2023 was good. Slots were generous to me until 3 am. I had requested a player card, the host entered my information into the system but then told me the system was not functioning and they could not provide me a card and to get one on my next visit when the system was up. I was disappointed because I liked the feel of the Casino and planned on being a patron and wanted to track my play, but no card and thus no promtions received. I had gone back with my wife for my second visit and she signed up for a card and received her card and promotions for her first visit, but when I went to sign up and get my card I was told I already had an account and was not eligible for any promotions. I informed them of the situation with their system on my first visit and that I didnt receive a card or the promotions, nor was the $6000 tracked that I had put in to the slots over the 20 hours that I had played. I was surprised to find out that they actually created an account as I was under the impression that the system was down. The host denied granting the promotions to me and she said there was only a few hundred played on that visit, which makes no sense since I had no card that visit and I had put in @$6000 during the visit. It appears others have had similar experiences and I now suspect that there may be some hosts that are taking the new players first visit promotions and giving them to friends. However, I still enjoyed my visits short of the promotion issues. I lived at Lake Tahoe for a time when Casinos actually gave great promtions and play rewards like free room, dinner cruise on the lake, table play bucks and food bucks. They still made plenty of money from the players so it was at least a consolation award for patronage.