Equinox Palo Alto - Palo Alto Ane Almeida: Equinox is a good gym, with good equipment and everything in excellent condition. I take almost all of the dance classes, because it is something I love very much. My favorite teachers, Soo Kim and Izzy Cervantes, are without a doubt the best endorphins you can find at Equinox. However, yesterday we had a problem that has been with us for a few months and even since last summer. The sound equipment and air conditioning were malfunctioning again. I am incredulous that even paying over $300 per month, this problem has not been resolved. We have at least 30 people in each dance class. I believe that the amount you receive from all of us could pay for a new air conditioning system and adequate sound for the teachers to work and for us to have a decent class without getting sick from the heat.
Today, as per the email I received, I arrived on time for the class, with a 5-minute delay because I needed to use the restroom. However, a staff member Desiree, prevented me from entering the class. I completely understand the gyms rules, which is why I did not insist on entering.
I would like to suggest that, just as you were diligent in preventing me from entering the class, the same diligence be applied to resolving the issues with the air conditioning and sound system.
With more than 30 clients in the room, and the air conditioning at this temperature, they will only change it when someone faints from the heat, thats all, so far nothing has changed, just a small fan in front of the sound system, what a lack of empathy for a gym that I pay $315 a month for, and a room that has 30 students, how long will this continue?
I would like to thank you in advance for your attention and understanding in understanding my disappointment with Equinox.
