1 /5 Karla Nava: I was seriously injured on one of the StairMaster machines at this Planet Fitness and the way they handled it was absolutely unacceptable. The machine suddenly malfunctioned and I fell hard, ending up with bruises all over my legs and very sore, weak arms for days. I filed an incident report right away and was told management would contact me after speaking with corporate, but no one ever called. Joana, the store manager, promised to follow up and never did. Not a single person checked to see if I was okay. It’s horrible how little this location cares about the safety and well-being of their members. I trusted this gym, and they showed they don’t care until something bad happens. Avoid this place.