1 /5 Diana Quach: This LA Fitness in Fremont shows a complete lack of care and professionalism, especially toward seniors or anyone who doesn’t speak English fluently. My mother came in simply wanting to sign up for a short gym membership, but the staff made no effort to translate or help her understand the terms of what she was signing. As a result, she was unknowingly signed up for two months instead of one.
When we realized the misunderstanding and asked for a refund just a few days past their short cancellation window, the staff refused to help. We spoke with multiple employees, including Genesis, Sal, and Kathy, and were all told the same thing: “She signed the agreement, there’s nothing we can do.” Not one person showed empathy or made any attempt to escalate the issue properly.
To make things worse, my mother has medical issues that make it difficult for her to access the gym safely, and yet the staff showed no concern or flexibility. They treated her situation as if it didn’t matter.
We were told a manager named Kiran might call back, but instead, they suggested calling the member service line ourselves. It was a complete waste of time and showed how little they value their customers.
This location needs serious training on how to treat people with respect and compassion. They do not care about seniors, non-English speakers, or anyone with medical needs. If you or your loved ones aren’t fluent in English, do not come here. This gym will take your money without care, understanding, or basic human decency.
