KAY Outlet - Vacaville (CA)

5 /5 Ninoska Castrillo: This location has always been helpful and informative. The staff is usually nice, and store clean. We came in today and Sarah and a nice lady in a Grey sweater welcomed me immediately at the same time. I came to just try sizing out and ended up finding the exact ring I was looking for at a great price for my fiancée. He loved it and Sarah made the entire process extremely positive and seamless. All questions were answered and she even noticed when we were nervous about buying and showed patience and willingness to understand. I havent been proud to buy from a jeweler in a long time time. My fiancée and I left very happy thank you Sarah! P.s. Corporate PLEASE take notice to how someone like Sarah and the staff here connect to the people here the best they can.

5 /5 Nilo Fernandes: Corrina was knowledgeable and gave us very detailed and informative answers to all of our questions. I made a purchase because of her outstanding customer service and non-pushy attitude. She genuinely cared about our thoughts and helped us find exactly what we wanted.

5 /5 MadaKing: Sarah provided outstanding service. She was patient while assisting us with our wedding rings. All the staff was friendly. I definitely recommend this location for your jewelry needs.

5 /5 Jennifer LaRocca: We come here once a year to get gifts. They’re always so helpful and have a great jewelry for great prices. Elizabeth was especially helpful.!

1 /5 Jose O: My family and I have been shopping at the Kay Jewelers Outlet in Vacaville, CA for over a decade, always using the same store account and never once had an issue until now. In 2023, we made two purchases assuming they would be processed under the same standard credit terms we’ve always used. Months later, our monthly payments nearly doubled, and our account balance jumped from around $4,000 to over $7,000. After looking into it, we discovered that the store had placed both purchases on a promotional financing plan which is something we were never offered, explained, or agreed to in any way. The store employee admitted the error and even provided a written statement acknowledging the mistake. Since then, we’ve spent months trying to get this resolved. Unfortunately, the financing bank they use refuses to help, and Kay Jewelers has given us the runaround at every level from the store employee and manager all the way to corporate supervisors. Calls go unanswered, follow-ups are ignored, and no one has offered a real solution. We’ve always paid on time and acted in good faith. Now we’re stuck with unfair interest charges caused entirely by a store error that no one is willing to take responsibility for. This experience has completely shattered our trust in Kay Jewelers, and we will never do business with them again. If you value transparency, honesty, and basic customer service, take your business elsewhere. What started as a simple billing mistake has turned into a long, frustrating ordeal and if it happened to us, it could happen to others too.