Olde Towne Jewelers - Santa Rosa Britnee Dunn: Eric, whom I believe is the shop owner is incredibly rude and classist, not only to customers but to his staff as well with customers present; really bad look. I’ve been in the world of fine jewelry as a child having learned the trade from a family member. I called in advance to ensure the service I was in search of was offered, drove an hour out of my way to come to this specific shop, only to be talked down to SEVERELY by Eric when I arrived. I came in to have a couple pieces tested for carat purity, to which he stated “we don’t just test gold pieces for free, that’s not what we do here”. His tone could not have been more condescending… I was pretty taken aback as A) I called in advance sharing exactly the service I needed, and was told to come on in. B) there were other guests of a much older age present (I am a millennial) as he spoke down to me as though I had or knew nothing of value. I let him know I never expect anything for free (to assume I do is an insult to me personally as well as my business savvy), and was simply searching for a paid service most jewelers offer, and was told he also offered by his own associate over the phone. He just seemingly assumed I was a young woman with no knowledge, nothing of value and there to exploit his time..? Very strange, EXTREMELY insulting, especially considering it was my very first visit (and last) to this store. It felt similar to being on a first date and the guy is just abusing the staff as you sit and watch, but he lacks so much self-awareness that he doesn’t even realize you’re about to “visit the restroom” and never return to the table. There are MANY kind, talented jewelers in Sonoma County who will treat you with care and gratitude no matter your business; I recommend Dan Troudeau and associates at Halem & Co. in the Sonoma Square. Save yourself the trauma and/or a potential boxing match if you’re more like me and have some fire in you, cause I’ll tell ya had the southern girl in me come out a little harder I’d’ve been tempted to pop this guy back into place!! Eric, shame on you. Do better. Jewelry friends, SAVE YOURSELVES!!!
