5 /5 FR: Kelly and Ron provided outstanding service marked by professionalism, clear communication, and consistent reassurance throughout the process. Although I began with some skepticism, their prompt responses and willingness to engage by email and phone quickly built my confidence. They successfully sourced a Black Steel No Date Submariner and transformed it into a striking “Cookie Monster” through expert ceramic bezel work and meticulous bracelet polishing. The final result exceeded my expectations, and I couldn’t be more satisfied. Juell Time delivers both craftsmanship and trustworthiness—an experience that inspires complete confidence for future purchases.