1 /5 Annabel Lee: I paid for 8 swimming lessons for my granddaughter, who is 5 years old. Unfortunately, the experience has been very disappointing.
The classes are supposed to be 40 minutes, but because of the number of students and how the instructors manage them, my granddaughter only received about 10 minutes of actual instruction each session. The rest of the time she was waiting for her turn while the teacher worked with other kids. This is not how the lessons were advertised.
On top of that, two classes were cancelled without clear communication about when the makeup sessions would be held. Since my granddaughter does not live in California and is returning home soon, it was important to know when (or if) she could attend a makeup class—or if we would receive a refund. When I asked the person in charge of the lessons, he could not answer these simple questions and directed me to managers. The manager I spoke to was condescending, dismissive, and unhelpful. He told me only the general manager could answer my questions, but she was not there. I felt like I was being given the runaround, and no one seemed to know—or care—about resolving the issue.
I paid for a service that was not delivered as described on their website, and when I asked two straightforward questions about makeup classes and refunds, I was met with rudeness and attitude. This is extremely unprofessional, and I would not recommend this facility to other families.
