4 /5 Sharon Tan: The community is supportive and the classes are great! Equipment and gym in good condition. Challenging cross-fit workouts where you can always scale up/down to your activity levels.
But the membership management is poor. I opted out after the first month trial for health reasons. They charged me for month 2, then processed a refund. Fast forward to month 3 and they’re still charging me. I’ve asked for a refund but no response after a day so I’m resorting to a review to seek attention and encourage the team to implement a modern (self-serve + automatic) way for users to opt out and as a consistent and correct source of membership status.
Edited- thank you Tom for the prompt follow up, revising my rating upwards. Missing the final star for perceived value for money, it’s on the pricier side so it may be harder to derive the full value, but to each their own.
