Александр Мазуренко This place is super nice! Very clean and well maintained! The staff is very friendly throughout the entire area! Relaxation + very tasty food = total bliss! The SPA is of excellent quality! This is my first time in a place like this, and definitely not the last. I highly recommend it.
5 /5
Ali I wish I read the reviews in advance .
************Stay away **************** We had a terrible experience at Irvine Spa and do not recommend it.
Booking Issues & Miscommunication
We called ahead and specifically requested a couples massage, but the staff misunderstood us due to a language barrier. They confirmed they offer massages, so we booked an oil massage, advertised as a Swedish massage on their website.
Hygiene & Facility Issues
Upon arrival, I was shocked by the lack of hygiene:
No slippers—everyone walks barefoot, even in wet areas like bathrooms.
No private changing rooms—everyone is nude in shared spaces, which wasn’t disclosed during booking. Their website is misleading and does not clearly state this.
Terrible Massage & Poor Service
We were placed in separate rooms, despite booking a couple’s massage.
My massage was horrible—no technique, just excessive oil, and ignored requests for more pressure.
Hot towels were placed on me without warning.
Communication was impossible due to the masseuse’s language barrier.
Also, I spent more time alone in the room, than getting massaged. She left multiple times to go get hot towels because they do not have them in the room, and it wasn’t a quick trip. At some point I thought she’d stopped to talk to a friend because she took so long.
Unhelpful Management
I voiced my concerns to the manager about the misleading website and bad massage, but she refused a refund, claiming the service was provided.
Final Thoughts
For $125, I got a subpar massage, didn’t use the facilities, and felt completely uncomfortable. If you’re expecting a standard spa experience, stay away. Do not be fooled by their website.
1 /5
Candace Smith This place is AMAZING!!! I loved everything from the scrub massage to the quiet room to the slow cooked ox bone soup to the ice room. I recommend this for everyone and for any occasion. The staff are extremely nice too and just make you feel at peace and relaxed your whole time there. Can’t wait to return!
5 /5