Kat Ortiz I’ve been coming to Elite Nail Spa for a while now, and every visit is an amazing experience. The staff is incredibly friendly and always makes me feel welcome from the moment I walk in. They pay close attention to detail, and I always leave with perfectly done nails that last me so long!
5 /5
June Any new customers, please make sure not to call the number that appears on Google page, make sure you call the number that they printed on the flyers. I made an appointment for 2 at least five days ahead of time, the guy that picked up the phone confirmed that there will be availability on the day I scheduled. As I was there in the middle of having my nails done, one of the male nail technicians came up to me and say I messed up their schedule because apparently I’m not on their agenda. I told them that I called the number that shows on Google, this nail tech saw that they don’t recognize the number and said next time I have to call the number on the flyer. They were able to take me was because they want to be nice and don’t want to turn away business. I had to make it clear to the guy that the number on Google page is the only number that I can find. Closer to the end of the conversation, the guy that was doing my nails finally decided to say that he did received my phone call for the appointment, they mistakenly erased my appointment because they have too many other customers to deal with. There was no apology from any of them for being rude and blame customers for their own mistakes. Overall my nails turned out pretty good, the place is clean and quiet, easy to find parking, got a nick during the filling process. And the discount somehow don’t apply to all customers. Will not be back again.
3 /5
Elizabeth hawkins I recently discovered Elite Nail Spa on Mendocino, and it’s fantastic! I had the deluxe pedicure, and I’m so impressed with how clean and detail-oriented they are. The service was top-notch, and they use really nice products for the pedicure. Honestly, I think it’s the best nail salon in Santa Rosa right now. If you’re looking for a great experience, you’ve got to try it out!
5 /5