Windsor - San Jose (CA)

2 /5 C M: Not sure how many coupons a year are sent out but We went in with a new sign up coupon from our last purchase and the cashier didn’t know how to use it. The manager came and looked at it and didn’t know how to use it either. She was searching for fine print and finally pointed out that it says it expires 7 days after the day we made our first purchase. It almost seemed as if she was happy to turn us down for %15 off a hundred dollar purchase. Yes my daughter did not see that it said 7 days after but what I do not understand is where does Excellent customer service come in? I’ve worked customer service for years and this place doesn’t have it. I’m absolutely convinced that due to the fact that neither manager nor cashier knew how to use the coupon, not many people have come in to use this. So I’m sure that your not handing customers discounts left and right..I’m just wondering why instead of just taking it as the misunderstanding it turned out to be , why they could not just give the discount? We won’t be shopping at this store anymore. You can run your business however you like , but good customer service shows itself right away. FYI nobody came to greet or ask if we needed help finding anything while we were shopping.

1 /5 Paula: The staff of the Windsor at Westfield Valley Fair was so bad to deal with the return policy with bad trainings. The material of the green short dress is not good as well but cost $50. They are easier to get loose and easier to adhesive tiny dusts on it. It affected the conditions for return. They also denied it was the bad material.The training they got are different for the return policy. One of them could accept the credit of cards, the other one just gave the gift cards.

5 /5 Eric Wong: Very affordable womens fashion for a variety of occasions. Dresses, sweaters, boots, shoes, lace, mesh, and leather. Wife found a leather jacket she really liked, but not in her size. Clerk checked other stores until she found one and is having it shipped to our home for free. Although the price tag added up, we were able to get a lot for the money.

1 /5 Ana Rios: Not only are the associates rude, I had asked for a dress to an associate and her answer was “I’m off you can ask for it upfront” like I understand you’re off the clock but the service is definitely not there. Secondly the cashier that took care of me was rude, not only are they not specific about where their line “starts” she completely disregarded the fact that I had been there for a while and still decided to take someone else that had gotten in line after me.

2 /5 Jessica Turk: I have come here at least 3 times in 2 weeks, only to find that they are closed BEFORE CLOSING HOURS. This has been very frustrating! When they are open, they have a decent selection of cute dresses…but it’s hard to BUY THE DRESSES WHEN I CAN’T get inside. I went today (Saturday at 6:10pm) and they were closed! Someone was at the register but wouldn’t come to the door. It shows on their website that they close at 8pm on Saturdays.