1 /5 Bianca: If I could post a negative star review, I absolutely would because one star is being generous. Firstly this Ross is absolutely overpacked with people at all times, and it is always unorganized. But most importantly, the staff have been very unprofessional every time especially in my most recent visit. I came here late at night after a long day of work to just get a few items (mind you, they did not have much of what I was looking for anyway, and they never do). When I got to the cashier which was an older woman, Who I am assuming was one of the supervisor staff. Not only did she not greet me, but she rudely asked if I wanted a bag, which I kindly declined. I simply paid and no other conversation was exchanged between her and I. However, just as I’m about to leave, I hear her mumble to the other cashier “ wow, I guess people are done looking at me today.” While normally, I would not be offended by such remarks, I think it was a rather rude remark regarding customers. Personally, I am neurodivergent, and I struggle to make eye contact. Had she maybe greeted me in a much more welcoming manner (or at all!), then maybe I would have bothered to look at her and happily exchange conversation. But she was not welcoming nor friendly, and therefore, I only matched the energy she gave. As a consumer, I think the best shopping experiences are when staff are just simply a bit nicer and not mumbling such remarks about their customers. I don’t plan to come to this Ross anytime soon nor probably ever again.
