Patagonia - Palo Alto (CA)

2 /5 Vaibhav “Dr.V” Agrawal: Feeling Small from in-store experience I’m a Patagonia fan, have bought merch >15k at this store since I was a student at Stanford over 10yrs back; Today, the return service was bad — for a second time — and that’s why I’m writing this review. — I returned a pair of kids gloves bought 3 weeks prior. Our toddler (2yr old) tried it a couple of times on the ski slope and didn’t fit it well. I came back with the gloves + the tag (unattached). I got a ‘oh I need to check with Ben’ from the saleswoman. then Ben + the same saleswoman spent 15 mins turning the gloves inside out, visually inspecting each seam … after sometime … asked me again what happened, gave some spiel on why it was not in resellable condition …all the time I felt they were judging me, or worse, trying to find flaws in my account — Next came my 6y old Patagonia down jacket. It had whisks of down feathers poking out in multiple areas — which Ben offered to repair (great, thank you). He applied 4-5 patches, but also gave me an unsolicited 15-20 minute lecture on ‘pointy feathers’ and ‘why this happens’ … to the point that I was pissed. All in all, worse returns experience than REI or Walmart! Especially because the salesperson made me feel small. Unlikely to come back to this store.

1 /5 KARLA SEGOVIA: The brand is exceptional I love every piece I have purchased amazing quality but the experience at this Palo Alto location is very poor everyone is very entitled and rude specially the ladies working at this location, Palo Alto is closer to me but lately i have prefer to go all the way to San Francisco people is super nice and helpful!!! Business is NOTHING without a good service!!!!

2 /5 Josh Konopka: Event planning could use some work. This store ran a corporate sale event on 11/14/25 resulting in a line hafway to the end of the block with no information available online to the general public. When I showed up to return some items and initiate a repair I was told I would have to stand in line and wait ~30 min to take care of my quick return which I drove out of my way for. Im disappointed there was no contingency plan to keep normal operations running.

1 /5 Christine Chen: I dont usually write reviews...but customer service was not great and very unhelpful when I brought in my old jacket for repair. I would not recommend.