Once Upon A Child | Tracy - Tracy (CA)

2 /5 Hi: This is a friendly store, the prices are a bit high in my opinion. Lots of items to choose from, good as a buyer not so good as a seller, they pay less than a dollar for anything, name brand or not jacket’s or dresses. Quite frustrating. Took a pair of crocs in and got $1 they tagged it for 7.50. At a loss for words with this store not sure if it’s all stores, will be checking other stores for their pay outs. If they paid more I would be happier. Other than that good selection and easy process

1 /5 Teresa D: I have been a patron for some time, mainly in SoCal where this is a thriving franchise, so I was a pleasantly surprised to find a location in Tracy after relocating here a few yrs back. Well that changed in this past year. This location appears to be engaging in practices that I believe are intended to force customers into "store credit" and denying customers from reclaiming their items after the cash offer deadline they set of 24hrs is missed. Specifically, the store has transitioned from personally calling customers to notify them of their cash offers to using an automated texting service. This new service seems intentionally designed to direct its offer text as spam to be easily overlooked and/or missed with the full intent to keep customer products which they then sell for profit as their own merchandise. Due to this change, the employees who aparently are also the owners as they very clearly stated, fail to adequately contact customers who have offered items for sale. Furthermore, Even after demanding the immediate return of my merchandise they refused because it had already been tagged to sell, which I interpret as stealing with intent. I strongly advise all potential sellers to exercise caution when dealing with this location, and buyers be aware of the type of business this family is running. I normally bring items in as new condition once or twice a year, as we also donate to reputable non profit organizations which seem far and few these days. * in regards to their response, I am attaching images showing that they in fact use different numbers for different communications (service agreement vs orher notifications). Unfortunately, I dont have more because I do declutter my phone regularly. With that said, keeping items and or refusing to pay out when the customer is in store within reasonable time and doing so with a nasty attitude is a choice, and shows exactly how you run your business.

1 /5 Aimee Ball: I cant get over how many 1 star reviews have been placed on this location within the past couple months! Sad to think that the store feels it, "OK" to be so rude, disrespectful and threaten people w/having to, "take legal action" if people whove had bad experiences, dont remove their reviews! Are you kidding me? There are way more negative reviews then positive and it cant be the patrons! Get a clue, "Once Upon A Child". Its obviously the rude staff, unclean store, refusal to pay the customer at the time of donation and paying $1 or less per item. I was really looking forward to visiting your store, but after reading all these negative reviews and seeing photos taken by guests, I think Ill take my business elsewhere! As a buisness owner myself, I value/respect the feedback of my clients. Thats what a good buisness owner does. Listen, respect and better what customers are trying to say. Pay attention. Appears your losing customers left/right. Sad.

1 /5 Jess MC: I LOVE Once Upon A Child and live about 10 min from one in my home town. I happened to be doing something near the Tracy location so I decided to visit, during my visit I greeted the employees and asked if they had any deals at this time. Yes Halloween was 50% off which is awesome (same as my home town). So my friend and I are shopping and thrilled that Christmas items are out. I am gathering Christmas items for my daughter when the same employee comes to tell me "Christmas items are not for sale until Saturday" THEN WHY WOULD CHRISTMAS ITEMS BE OUT ON THE SALES FLOOR IF THEY ARE NOT FOR SALE???? I said, what? Thats strange, why would they be out here if they are not for sale (and I was thinking, why would you not MENTION THAT WHEN YOU TOLD ME ABOUT THE HALLOWEEN DISCOUNTS?). Honestly I think this is RIDICULOUS and very off putting. Store is also cluttered as heck, stuff EVERYWHERE! I dont think I should have to move strollers and bassinets just to get your store provided cart down an isle. Get a storage unit to put all of your back stock in and dont put things out until they are for sale. Sad to leave a bad review because I want to love this place.

1 /5 Anonymous: This store is absolutely horrendous. By the way, this is for the owner/management because I see all of your very rude replies to these reviews, that is NOT the correct way to be responding when customers are unhappy, because as I read through these reviews most of what they’re saying is true. Each time I go into this store, which I won’t be doing anymore unfortunately as the one thing going for it is the pricing, the employees are extremely rude. (Swearing, complaining about their jobs, etc) The store is CROWDED with an abundance of buys (they definitely need more help or shouldn’t accept as many buys as they do at a time). I have called on multiple occasions asking if I could drop off a buy and have been told yes, but when I go, they say it won’t be ready for days. I don’t know who is running this place but they need to do better. You can’t even push a cart through the store without bumping something and not to mention at the checkout, there’s no space to set your stuff. I’ll be going to the one in Modesto until management can fix this and take care of their staff better, because ultimately it isn’t fair to them that they have to put up with complaints like this because they don’t have the tools to succeed.