Lucky Brand - San Mateo (CA)

1 /5 Eve: I was a loyal Lucky Brand Jeans wearer for the past 10 years but I won’t be anymore. This store is selling low quality or bootleg Lucky Brand Jeans to their customers and I was one of the unfortunate ones to buy a pair. It took me too long to notice the poor quality and I wasn’t able to return them. I contacted Lucky Brand Jeans customer service and was told to go in-store to speak with a manager. After going in-store, I was told nothing could be done because I had worn and washed the jeans. I told the associate it had been about a year since I bought the jeans (as an example) and it was taken very literally. I bought them in September 2022. Anyway, moral of the story is, don’t spend your hard earned money for low quality/ bootleg jeans at this store. Go elsewhere or find a different brand.

1 /5 Mehmet Koçer: It is a very problematic market, no staff is helping, we work with only one cash register and we wait in line for a long time. I do not recommend using another market.

5 /5 Aaran Pate: The best Lucky store in the bay area! They may not always have what you are looking for in store but they will definitely do everything they can to track it down or order for you online with extremely fast shipping! The manager Caroline is always cheerful and happy to help. We always get great customer service here. Give them a try, I bet you will become a return customer as well!

5 /5 Lydia Wolf: Carolyn was so helpful! She knew what style of jeans I was wearing when I walked in (even though the pair was 5+ years old) and pulled some styles that she thought I might like. Her recommendation fit better than the style I planned on getting. Best jean shopping experience of my life! And this is coming from someone who has to get their uniform pants special-ordered. I probably spent less than 10 minutes at the store and walked out with a great-fitting pair of jeans. Thank you, Carolyn!

1 /5 Lisa Blume: I tried to get a price match with my online order and only needed a confirmation from the Manager called Ceaser. The jeans were cheaper in the store so I called them, when I wasnt in the area, to get them for 70$ instead of 100$. At first they gave me the wrong E-Mail adress, then they took about a month to reply and didnt understand my issue. At the end they said, they couldnt do anything and everything was for nothing!!! Im very disappointed with the team of this store... They should really work on their costumer service!