Kids City - Fairfield (CA)

1 /5 Mirna Ramos: Terrible customer service, I went into this store recently looking for a dress for my daughters sweet 16 courts and what should have been an exciting and happy experience quickly turned into a very upsetting and disappointing one. The owner/manager lady was watching my girls and I like a hawk and made us very uncomfortable. Then accused us of ruining a dress that already had a broken zipper. Not to mention how cheap the dress material was, when trying on some of the dresses we noticed beads and other material falling off. This lady/manager not only accused us and tried to get money for it but proceeded to insult my daughter and her friends stating that my girls were Fat! I will absolutely never ever return to this horrible shop again and I will not and do not recomend this store to anybody. Horrible service.

1 /5 Norma Rodriguez: PLEASE READ!! Poor customer service and harassment during our visit here. We came to the store to buy my little sister a dress for a special occasion. My mom and my little 7 year old sister were being followed in the store by a white male that works at the store. It made my little sister feel uncomfortable and she wanted to leave. The man continued to follow them and my mom hung the dress back and the man intimidated my little sister and asked her where was the dress looking around as if she was stealing. We then asked him if we could talk to Tracy, the store owner to bring it to her attention . My experience with her was even worse. I asked her if their was a store policy against bringing in shopping bags. She said no. Then I asked her why was this man following us in the store, that he was making my little sister uncomfortable. She said if we don’t like it that we can just leave her store that she doesn’t have to give any explanation and can refuse us service. She then accused my little sister of throwing her merchandise on the ground. She did not throw anything on the ground. My little sister was scared and began to cry. Tracy yelled at us to get out of her store and that we should go shop at the flea market. We filed a report with security about the incident and with management. Security went to the the store right after we filed the report. This is not a family friendly store. Tracy is rude, racist and very unprofessional. Our experience was awful and hope that people read this review and avoid this store entirely.

1 /5 Laurita: I went to check out dresses with my mom for my cousins wedding. What was suppose to be a very exciting experience got ruined by the lady/owner. As my mom was walking up to her with a dress on her hand, the lady told her that it was almost closing time. 15 minutes pass by, two ladies show up and she offered them into trying on dresses right infront of us. I felt very discriminated, WORST OF WORST never in my life have I ever experienced this until today.

1 /5 nichole catalan: I came into the store today with my mother and 4 year old daughter super excited to look for flower girl dresses (I just got engaged) upon asking to try on a dress the women at the counter roller her eyes at me and asked if I was going to buy or “play” with the dresses..?! WTH?! I explained I needed 3 flower girl dresses and possible bridesmaids dresses. She rolled her eyes AGAIN?! Obviously just lost a customer. Don’t be rude to me and my daughter! Especially when we are willing to pay for a good quality dress, never coming in again and will make sure family never have the same experience. ****7/19/18- its funny that you reply after i called t explain my frustrations and disappointment with the service and you cursed at me and hung up. good job, im sure your business will thrive with your attitude and professionalism ****

1 /5 MANJOT KOONER: Very rude and the front lady in the desk wasnt even nice enough to ask if we needed help! We were trying to get one of the dresses from the top and all she had done was roll her eyes. Not only the customer service is horrid (just like her attitude) but thats besides the point. The quality of the dresses its self was TERRIBLE the first time my daughter tried it on the seams around the waist ripped. And to know that they dont do exchanges and RETURNS are just annoying. If I could, i would give this store a 0 star rating. I still question why this store is even in Solano Town Center! (in my opinion its a waste of space and we could have more of a USEFUL store in this area!) Overall my personal experience was just AWEFUL