FreeStyle Clothing Exchange - Santa Cruz (CA)

1 /5 francisco hernandez: Super rude experience, I explained to the manager that I am suffering from a hyper emesis that makes me throw up every two hours. I told them I am in a wheelchair because I am handicapped and if they could give me an estimate on this max Dre shirt I was speaking to the supervisor in charge. She said she was the highest position in the store… I explained to her that there is no parking and if I could email or text a picture of the shirt you get an estimate and she totally refused and said she did not care if I was handicapped or in a wheelchair

5 /5 Asia Perpetua: I love thrifting, but have a challenging time focusing or wanting to shop if the store is too overwhelming. This Freestyle is completely organized by size and categories. They have high end items and new items too. I love that you can bring in your clothes and trade or just sell. The selection here is fantastic and I will definitely be coming back to trade.

1 /5 Kaylee Savage-Wright: Sorry for this rant, but: Super unhappy with my experience here. Ive taken clothes in twice to try to sell-- both times, I have asked if they could set aside the items they decided to take so I could see what they were taking and for how much, and decide if its worthwhile for me. I do this at Crossroads all the time and its never been a problem. The first drop off I did they told me theyd set the clothes aside with the prices. When I went to pick them up the next day the buyers hadnt done so, and were basically like, "Yeah your clothes have probably already gone out to the floor." The second drop off I did was 4 bags, and again they told me they could put aside the clothes they decided to buy and have me look when I came to pick up. But the worker at the front counter couldnt even find my bags at first-- I kept having to run back to my car to put more change in the meter bc I hadnt expected it to take so long, and then when he finally found my bags (from another part of the store that didnt seem to be where they usually put clothing buys), he only had 2 bags. Now, its partially my fault that I didnt notice at first-- I was in a huge rush since now I was like 30 minutes behind with how long it took the worker to find my stuff, and frazzled from running back and forth from my car. I don’t know why I assumed hed just combined everything into the two bags he handed me, but I did. I didnt go through the bags right away, but when I did I realized that a ton of my clothes were missing. Freestyle had only bought a couple of my things so its not like all the missing clothes had been purchased. When I realized how much was gone, I called the store, explained the whole story to the manager, who told me it was basically my loss but I could email her with photos or descriptions of the missing items. I did that immediately, and they never followed up. So now theres just like $100+ worth of my clothes gone and they did nothing about it. I dont need a handout but as someone who worked in customer service most of her adult life I would have at least offered some credit or something, or just been nicer? Anyway, only had crappy, unhelpful experiences here, and definitely wont be supporting their business in the future.

3 /5 Star Guerrero: A lot of cool clothing items, Separated in categories, themes, color, really nice. But I do think some prices are a bit high 4 some items, Since they buy them really cheap and sell them for twice the price also didnt like that some staff isnt really nice like they were some organizing & putting back some items &none of them would say "excuse me", "behind you" or "I need to get over there", like no basic manners, I mean, they always greet you when coming in.I love that but yes some staff that they dont really care maybe, But overall, I like the store and they are some good items that I think you wouldnt be able to find Anywhere else. No hate hope this helps to improve!

2 /5 Chris Greer: Clothing exchange takes over a day. Selection in store is pretty solid but the employees seem pretty upset to be working. Prices are really high too. Go to Crossroads instead for better prices and selection.