1 /5 Kd J: I had a really horrible experience at this Express location. We have been long-time customers since the Structure era. I bought a suit jacket for my husband on September 28, 2025, around 11:40 AM. Since my husband wasnt with me, I was unsure if the jacket would fit, so I repeatedly asked the store associate if it would be okay to return or exchange it if needed. The gentleman assured me that I could do so.
However, when I got home, the jacket didnt fit my husband. I went back to the store to exchange it on October 4, 2025, in the evening, but they didn’t have the size I needed. To my surprise, they refused to process a return. The cashier and manager simply declined my request and did not acknowledge that their own employee had assured me I could return or exchange the item.
If the manager reads this review, I encourage them to check the store video from my original purchase on September 28, 2025. The transaction was for $76.09, and it’s clear that their employee misled me just to make the sale. It is wrong to provide false information to customers. I want to warn other customers about this experience.