Brandy Melville - Palo Alto - Palo Alto (CA)

1 /5 Brynley Rozsa: We got there an hour before closing and they said the dressing rooms were closed because they were closing soon. What clothing store closes their dressing rooms an hour before closing? Especially when your store closes relatively early (7 pm). Considering that we couldn’t try anything on and that Brandy has a terrible return policy, none of us bought anything. Can’t imagine all the money they lose by closing their dressing rooms for a full hour during normal store hours. Seems like a made up policy that the teenage workers put in place so they could leave early. (2/15/26)

5 /5 A C: Workers were nice. Wish the store was bigger since we come on the weekends only.

1 /5 Lavanya: Just want to say that the employees in this store are extremely unprofessional and rude. They don’t seem to have any training at all. They lack the basics of customer orientation.

2 /5 Eunice Ng: Last time I walked into a Brandy Melville was two years ago - I bought two plain T-shirts and I still have them. It was at a different location though. I have not interacted with the staff at this shop this time so no comment on customer service. I checked carefully the labels on the clothes. Most of the labels were printed on the clothes, providing little to no readability. With such poor printing quality, there was no tags on the seam, unlike the clothes you usually have. You can barely read the labels on the fabric. I tried to figure out the size by finding one piece with legible printing and comparing them side by side. And I can now confidently say that they definitely have one size only, which is 160/84A, even the underwear. Is this the reason that markings and labels were purposefully neglected? Again nothing negative towards the shop or the staff, I am just really confused by this company.

1 /5 Sarah Greenley: The clothes were fine but they had the same song on loop for 20 minutes. hell on earth