1 /5 Syd B: I was a faithful customer for a couple years and I felt Laura did an overall good job in the first year. There were only a couple times when my hair did look flat or not the pic I shared with her but for the most part she was pleasant until the last three times I had appointments. I finally decided I cannot go back especially when she at times switches the times of appointment or doesn’t return phone calls. What I didn’t appreciate the most was the fact that although I always booked with her particularly, she didn’t communicate that an inexperienced apprentice would do my hair instead of her while I paid the full price for an experienced professional (her) just so she could save time and profit more. Not acceptable. No communication. No courtesy. So the apprentice cut too much and didn’t speak or understand English. Not helpful. This is unprofessional. If I wanted a novice i would go to Supercuts and pay a third. Laura didn’t seem to understand why I preferred her. It’s not rocket science. Getting a haircut for me is a luxury. I only do it every 3-4 months. I don’t want someone botching it up. It’s so silly to do the aforementioned. Unprofessional. I thought Laura was different but she’s not. I prefer someone who actually is conscientious and someone of their word. A customer should be appreciated and treated well. That’s how u succeed. Money isn’t everything.
