Vanity Salon - Concord (CA)

1 /5 Pamela Yambao: DO NOT GO TO ALEJANDRA! She doesn’t know what she’s doing. I’m convinced no one there knows what they’re actually doing. They act like they do but don’t really care how you want your hair. Alejandra asked personal questions during my appointment. We needed someone to guide her and she should’ve asked her colleagues for advice, instead of digging into clients personal lives. My hair was platinum blonde. She even asked to send a pic of how I wanted my hair. I asked to get only my roots done and not to touch the rest of my hair bec I love the way it was already. She didn’t listen, she dyed my roots and then toned my whole head. She didn’t check on the bleach as much as other professionals have in my experience nor did she touch anything up if needed. Vanity Salon is unresponsive about his issue. Alejandra offered to tone my hair even more as if it isn’t already grey enough. She also offered a partial refund which I hesitated to agree to bec it was her mistake so she should take full responsibility. Just like if she did a great job she should expect to be paid in full, possibly with a nice tip included, but no. I still haven’t received anything as far as my “partial refund” nor a response back from anyone. Only person I recommend is Janet and she doesn’t even work there anymore. Good luck ! This is a warning if you love yourself.... DO NOT GO HERE! Another person to look out for is Xochilt Hernandez. She will give you wrong advice and will most likely recommend you to Alejandra to ruin your hair. God bless

5 /5 Amina Rahimi: Ive been coming here for about 6 months now. I found Maribel off of instagram and she is AMAZING! What I love about her the most is that she takes her time and makes sure that you are happy. My hair has been a process and she has been informative with me throughout every step. She will not let you leave until you are satisfied. I would recommend her work to anyone.

5 /5 Tom Wisherop: This a great place for great haircuts and color for women and men of all ages. Found by my late teen daughter, vanity salon is a family favorite. The women see Ashley, and the men see Wee. I am a middle aged man and switched from my stylist of 30+ years, and weve been nothing short of pleased by the quality, price, and accessibility.

1 /5 Vanessa Gomez: This place has THE WORST customer service! Trying to get a response from the owner or even my own hairstylist is merely impossible. Ive been a customer for many years (from their first salon) and its gotten worse and worse throughout the years. I give it to them...as far as color, theyre good but their customer service skills and professionalism is garbage! It is evident that they are in dire need of some business classes that teach them the value of customer service. I had an appointment before the SIP took place and was never reached out to simply cancel or notify that the business was closing. Ive reached out to the hair stylist and the owner about updates and have been completely ignored, not even an acknowledgment. They might not realize this, but that is not acceptable and extremely rude of them. A simple acknowledgement would suffice! They really need to work on how they treat people before they start losing other customers!

1 /5 Natalie S: I dont usually leave reviews but I felt like I had to because Im extremely upset with my experience. I had an appointment with Leilani to do balayage after letting my brown hair grow out from my previous balayage that I got when I lived in SoCal. I sent Leilani pictures of my own hair when I first got it done and said I wanted the same thing with a bit cooler tone and showed her another inspiration photo of the tone. She never once showed that she was not going to be able to give me what I came in for. She just said she was going to get me "as light as possible." When she took the foils out to wash my hair, I asked her if it was as light as it was supposed to be for the color and she said it was. She asked me for my inspiration picture again before toning my hair. When we got back to the chair, I already knew something was off because she had my chair turned sideways (away from the mirror) so I couldnt see my hair while she was drying/styling it the entire time. My hair was hardly lightened and the tone was completely off from what I wanted. It didnt look horrible, it just simply was not what I had come in for or wanted. I still wanted to be nice and just asked for the future if I wanted it to be more like the picture if I just needed a different toner. She said my pictures were a lot lighter than my hair and it would take another session to get to the level of lightness I wanted for my hair. Nevertheless I paid $250 and tipped her. After soaking in how upset I was about my hair I texted Leilani the same day about my concerns and how I was unhappy with the outcome. She wasnt willing to work with me or offer to fix it. She just said that she never guaranteed anything and that if I wanted to get to the level of lightness I had before (which took me one session from my socal stylist so I knew it WAS possible.... I wasnt going platinum blonde or anything crazy) that I would have to pay full price for another session. Thats what compelled me to write this review. Im not just upset about my hair but I feel scammed out of my money. She mightve not guaranteed my hair but she also never told me I WOULDNT get what I came in for. If anything she reassured me the whole time. I feel like she just didnt lighten my hair enough to get me to come in for another session and pay double. If Im going to invest my money into someone I want to get what I paid for and Im just extremely disappointed and upset that she was unwilling to do anything to make it right. Im definitely taking my business to a more ethical salon.