United Auto Repair & Tires - Petaluma (CA)

1 /5 Aaron Dal Poggetto: Took a 2020 Kia Optima in to diagnose/fix a passenger seat occupancy issue. They had the car all day, and called back saying they didn’t know how to fix the issue. They said it was the passenger seat occupancy sensor (which I already knew) but didn’t know where they could even get a sensor to replace it, let alone how to fix it. They charged me $185 to just unplug the sensor so the sensor wouldn’t go off while driving, as well as disconnecting the airbag in the process. We got absolutely scammed, and their advice was go to a junk yard and buy a whole seat. I bought a used sensor on EBay for $60 and re-plugged everything and it all works perfect with no issues. I would not recommend this place to anyone as we were scammed and we ended up fixing the issue ourselves using Google and EBay, while giving these people $185 for no help. Unbelievable.

2 /5 Istvan Csapo: Be aware of being scammed. Could not or did not want to diagnose a blown head gasket. The engine had a loud metallic banging noise coming from the engine block. Ran up a few hundred dollars by doing an oil change, spark plugs, cleaning injectors, anything but fixing the actual problem after asking them multiple times to take off the valve cover. Even a simple compression test would have revealed the problem.

1 /5 rehman riaz: These idiots stripped my oil filter housing while doing a simple oil change and didnt want to admit thier mistake. Plus they will oversell and overcharge on almost every part. The same day i bought a used tire which didnt last 24 hour before it got flat.

5 /5 Liz ODonnell: Great, fast service. They were able to get us in quick on a Sunday afternoon and install a nee battery, which really saved us. Very friendly and fair pricing. Would definitely recommend!

5 /5 Steven Young: One of the best and friendliest car repair experiences Ive ever had. I was visiting from out of town and had a very troubling car breakdown (my first thoughts were a cracked engine block or a missing catalytic converter). I got it towed to them - one of a few mechanics open on a Saturday - and not only did they accurately diagnose the issue, but came up with an ingenious solution because the OEM parts werent available. They also worked later than usual to ensure I had wheels before they closed for the night. Friendly, communicative, and helpful beyond measure. Very highly recommended.