Family Medicine: Anderson Road Care Center: Sutter Medical Group - Davis Xingsheng Ma: I recently had an extremely unsatisfactory experience at this hospital. My appointment was scheduled for 10 am, but unfortunately, due to a mistake on my part, I arrived at the wrong location and subsequently was late. Upon arriving, the front desk staff informed me that it was not possible to be seen by a doctor due to my tardiness. While I understand the policy regarding late arrivals, how this message was conveyed was highly inappropriate and unprofessional.
The staff member at the front desk, while offering to reschedule the appointment, displayed a marked impatience and a discourteous attitude throughout our interaction. This behavior escalated when I sought to clarify the time for the next available appointment. Instead of responding professionally, she raised her voice and yelled at us.
Her conduct was not only distressing but also created a hostile and uncomfortable environment. It is disheartening and unacceptable to encounter such rudeness and unprofessionalism, especially in a healthcare setting where professionalism and empathy are paramount. This experience was, without a doubt, the most negative and disconcerting I have ever had in any medical facility. The behavior of this staff member, particularly her lack of professionalism and courtesy, seriously undermines the quality of service at this hospital and should be addressed immediately.
Pediatrics - Dignity Health Woodland Clinic - Woodland Tyler Ann Sands aka Sister Gramps: Nice place, very open area, free parking. My friend appt.checkin was what we thought good, but a lady at desk did not communicate to the other check in area that we were there and that lady left. Sat for 30 min. Until I had to say something.
