The Gender Confirmation Center of San Francisco - San Francisco (CA)

5 /5 Bailey McClain: Amazing experience, their team is sooo nice and helpful! They truly go above and beyond to help their patients. 10/10 amazing team amazing communication. They had someone giving me bi-weekly updates by email the whole process and any questions or issues I had they answered/solved it quickly and kindly! All my appointments were very informative, professional, and friendly! Unfortunately due to health reasons I had to cancel and reschedule and they were so caring and sympathetic about it and worked so hard with insurance and the hospital to get me a new surgery date a few days later which was very convenient because I live across the country and put so much time/effort/money/preparation into the trip. If I had to do it over again I would choose them every time, highly recommend!!!! I saw some bad reviews about communication issues but whatever issues they had seem to be very much resolved!

5 /5 Ryan Harrington: Having reached out to multiple surgical centers, I can confidently say the team at GCC is professional, kind, and compassionate. I’ve spoken with Rosy and she has been incredibly helpful and considerate when it came to my questions and scheduling. Of the surgical centers I’ve spoken to, Rosy has been the most helpful and communicative out of all the contacts. I’ve also worked with Dr. Ley in the past and highly recommend her work and commend her conduct with patients; I highly recommend Dr. Ley!

1 /5 Kaiden Najera: My experience has been a never ending nightmare. It is impossible to ever get past the answering service to speak to someone actually with GCC. Medications were incorrect pre-op and had to be corrected. Day of surgery, the anesthesiologist failed to intubate me correctly so I woke up without surgery. This led to having to stay in SF for an additional 8 days which is an extreme financial burden + I had to change flights and find a new caregiver. They tried to blame my anatomy for the failed intubation rather than taking responsibility. I feel confident it was not my anatomy, but a skill issue on their end because 2 months prior I had a hysterectomy with no issue. I even reached out to that surgeon to confirm there were no complications. Then the new anesthesiologist for my top surgery 8 days later told me directly it had been a skill issue with the first doctor and that he had no issue when he did it. The morning of my surgery, after having been given anxiety meds to where I could not think clearly, Dr. Facque said "Remind me what we are doing today. The nurse did not draw up a chart for you for today" as he was marking my body mere hours before surgery. Fast forward to 4 months after surgery, I received an email stating I am owed a refund. After 3 months of not ever hearing more about it, I only received the refund because I had to send an email threatening to write a negative review which I really did not want to do. Two weeks after receiving the refund check, I get a "past due" notice in the mail stating I owe GCC more money. GCC was a nightmare on all fronts-- communication, billing staff, and actual medical staff. At this point, I simply want to be done with GCC forever yet now they are claiming I owe them more money after months of physical and mental stress.

5 /5 Dee Greenwood: Received my surgery October 3rd and I am very pleased with my results. I am also glad that I chose Dr. Scott Mosser. Everyone in his office that I met are friendly and know what they are doing. If I had to do my surgery again I would pick this center every time. They also gave me a robe at my post op appointment and it is very comfortable. Thank you for everything.

1 /5 Lance Reyna: Made an appointment with office and told only offers phone consultation which seemed pointless since not even virtual zoom to have any visual when I’m specifically wanting pectoral implants. I was then told could possibly stop by office at later date to see implants but would have questions so scheduled an in person appointment. Excited to finally make progress the office calls day before saying unable to show samples of implants. Please avoid this practice as the are a complete disappointment, lack transparency, have horrible communication and do not advocate for patients. Their office manager called but then had to cancel call because of a supposed emergency. I’ve been messaging office to following up and to no surprise they avoid you like the plague. The gender confirmation center has no integrity and only cares about money, money, money. What other provider for a major surgery thinks someone in their right frame of mind will agree to a blind appointment. Heads up this appointment with Dr. Mosser was after I had attempted to see Dr. Faque who is afraid to answer basic questions so do yourself a favor and be very frank with these providers otherwise you’re going to get the go around. Willing to share all the contradicting information and emails with anyone considering their surgery here so you do not have a similar experience.