1 /5 DiNESH P: my last service interaction was terrible, horrible service:
- my car has extended warranty and went to show them three issues to see if they can be fixed under the warranty or not. After inspection they came and told me that 2 of them will be covered under the warranty but one of them is not.
According to them the one that is not covered under the warranty, which is driver side window doesnt close all the way. They told me that dirt in the rubber gasket is causing the issue, and according to them they inspected the issue and cleaned and problem is fixed. For that they want to charge me $400.
I have disagreed with them and told them that dirt is not the issue and that is not going to solve the problem. This is apparently an issue with many subaru vehicles. Recently my friend the same subaru outback he had the same issue and subaru folks fixed the problem by replacing the entire motor assembly inside the door fully covered under the warranty. I had to chat with their manager and after explaining the issue he waived the charges. But my point is i tried show the video when the window doesnt roll up properly they are like we need replicate the issue in the shop, how can i replicate the issue in the shop when the issue takes place someone outthere when i am on the road randomly.......
After leaving home a couple of days while i was driving to SLO for work, window started having the same issue and i took the car right away to the dealer and showed them the problem and the accepted that it is not the dirt and replaced some components in the window ........
Another incident happened right after they fixing the problem, i was planning to pick up my car after hours since service team is closed they allowed me to make the payment at the sales and pick up the keys from them. The amount i am due to pay is changed thrice, each time it is different price, initially when i first brought the car it is $49, came to pick up the car $199, after reminding them what i am due based on the previous statement they gave me they ended up charging $49. Service team supposed to hand over my car keys in the sales team but they didnt and the sales guy needed to call the service rep to get my keys. Even before calling the service rep, he told me too bad i dont have the car keys you need to come back tomorrow. HOW DO I DRIVE HOME i am 30 miles away. He said that without even trying but service rep answered the call on the first tray. This sales rep is the MOST RUDEST PERSON I HAVE EVER MET. HORROIBLE people to work in the service and sales department. I had an argument with him asking 15 mins WHY YOU HAVE TO BE SO RUDE, i wasnt angry or mean at him.......he even asked me if i want my car or not .....
