Sonora Subaru Service Center - Sonora (CA)

1 /5 Rita Kindle: We would NEVER use this place again. After we spent thousands upon thousands of dollars on major repairs, we found out they had returned the car to us in a dangerous condition. We could have died in that car. When we returned the car to them, once again they gave it back with major problems remaining. It has cost us thousands more towing our car, getting a correct diagnosis for it, taking it to other repair shops. All with lukewarm response from this place, who were mostly worried about legal repercussions. What this place did was CRIMINAL.

1 /5 Jordan Vanclef: Very poorly service since I dropped the car off 7 weeks ago today for a transmission failure of my reverse not working and Subaru of America wont cover my transmission even though the car has only 8,700 miles on it which should be clearly covered under warranty since it goes for 5 years or 60K miles for limited power train warranty. Its been nothing but really bad communication and being told that they will look at it but all I get told to me over the phone is one excuse after another, nothing happens within the days they say they will inspect my vehicle and Im truly disappointed. I would recommend in never bringing your "NEW VEHICLE" in for service, as mine has been a pretty horrible experience and sad to say that Ive been in the process of getting it bought back as soon as possible but even Subaru of America wont help me with getting the process started, just throwing blame on me for my new car breaking randomly when they dont have any proof of what happened since service wont inspect my frickin car and just abandoning it outside the shop. What happened to always making sure your customers are getting the best of service and taking care of their priorities, not neglecting them or not communicating at all. Can someone just please look at my car so I have an understanding to whats going on since leaving it alone we will never really know what may have broke with this low of mileage but sounds like my car just ended up being the lemon car out of the millions they have made. Sad to say that I will never end up purchase another Subaru every again...

2 /5 Gary Hall: Oil on the hood of my car.kicked my door.scratch on front. Windows were mess.waited almost one hour before service...

5 /5 Venkat Udayasankar: The team at Subaru of Sonora Service Center did a great job with fixing my WRX! We had our WRX breakdown on us on the way up to Yosemite due to a burnt clutch. Vincent at the service center was very helpful in communicating with us throughout the week. He set clear expectations and was able to deliver as planned.Overall, we were very satisfied and had our WRX humming again and ready for us to make our way back down the mountains :) . Thank you for the great service!