3 /5 Catherine Desley: Let me start off by saying, I am confident about the ability of the doctors here. I do feel that they care about their patients. They are the best Ive seen in awhile. One of my family members has had Dr. Bayon, and myself have seen Dr. Yoshisato. They are very passionate and knowledgeable about their work. My complaint is more about the office environment and insurance coverage. As many reviews on the web will note, the wait time for anything here is absurd - its true. Ive also experienced this, having to wait forever on hold (or having my call dropped) to schedule an appointment...and the only availability was several weeks out. I get there, fill out my paperwork, wait to be called into a room, wait more. The receptionist comes in and tells me the doctors are "working on" contracting with the insurance coverage I have. In other words....they dont take it. I say fine, the visit fee is affordable. Get seen by doctor, get a Rx filled for $140 eye drops (which I could probably get a cheap equivalent of at the Dollar Tree, or perhaps Walmart OTC), and go home. Guess what? I looked online, and this has been an insurance problem with doctors everywhere for 2 whole years. Simply put, its *insurance discrimination* against Blue Cross Pathways PPO. aka Covered California aka ObamaCare. Yes, Im lazy - I could go get different insurance - but I also have no reason to, as I have no major medical problems and live a modest lifestyle. I get it, its not an ER - they can take their time - but Ive been coming to this place under the impression of convenience, and I clearly misjudged here.