F N: This place needs to be shut down and the staff needs to be replaced. Worst healthcare I’ve ever received. Unprofessional staff, all in pajamas, to lazy to book appointments. This place is a joke. The management is unreliable and unresponsive. I would recommend going anywhere else if possible.
Erin Free: Excellent care, warm and friendly staff. Skin cancer is an upsetting diagnosis but Dr. Geisse, Kyle Goleno and staff provided excellent care, made sure I was totally comfortable, and followed up after surgery. The surgery site was between my nose and lip so I was admittedly concerned about scaring. My results have been remarkable. Communication was fluid and clear. Best experience.
Gary Bailey: First experience here today. All staff were professional and courteous. The doctor assigned to me was on time and explained everything in detail. Surgery was scheduled two weeks from today. All needed tests were performed. Facility was old but clean. Adequate parking. Overall great experience.
G Myself.: Just had my beautiful baby girl here 12/15/24
I wanted to show appreciation to the wonderful nurses I had during my labor & delivery stay who truly were a blessing to me. Jerika, Annette, & Ashley who helped deliver my baby to this world with lots of love & motivation! Very caring women & Im very thankful to have had them by my side that night. Also amazing lactationist Abbie! She was so informative & I was able to bf & gain so much confidence! Im excited for this journey with a healthy & thriving baby! Thanks again ladies aka my super women.
Vanessa Aguilar: Medical care is inadequate; you can never get seen. I am enrolled in the Exceptional Family Member Program (EFMP) here because the military hospital in Guam left me on my deathbed twice after botching both surgeries they performed, resulting in lifelong complications. Im just trying to get better, so I brought it up to Patient Advocate Chandler. All he said was that my only option was to downgrade to TRICARE Select. However, since it was past the enrollment period, he advised me to plead my case to TRICARE to downgrade from TRICARE Prime. He mentioned its a misconception that Travis Air Force Base provides better care because, due to its size, we cant see patients promptly. It takes months to get a follow-up appointment or any type of care, which is frustrating.
Ive been here since October, and no actual follow-up care has been provided. Eventually, the situation escalated to where I had to be seen on a different base. Its disappointing; I received better care in Guam, even when I was nearly dying. Do I need to be on the verge of death here to get proper care? Its wild. Good luck to Americans who need care from the military system.
Thanks to Dr. Le and John for helping me the best you could. Even though, Mr. John, youre not a doctor, youve helped me more in one hour than in the entire months Ive been driving an hour away for each appointment.
O H: Can never be reached on the phone to even ask a question or schedule an appointment. When you do finally get someone on the phone days later after calling several times a day, the appointments are booked out at least 3-5 months out. If you want to be seen earlier, they tell you to come as a walk in and wait there for hours only to be told that there were cancellations and to try again the next day.
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