Little Bird Nail Bar - Hayward Ashley Keener: I had high hopes for this place since it had good reviews, but want to warn others to CHECK THE PRICE FOR SERVICES PRIOR TO YOUR SERVICE! When we went to pay the lady at the counter gave me a total and no breakdown. I asked her if she could break down the costs for us and she seemed hesitant which made me feel like I was being overcharged. I was already feeling a type of way because I had a bad encounter with my pedicure. She broke it down on a post it note(shown in pic) andseemed hesitant to give me a menu so my fiancé had to go and grab one so I could compare prices. I asked why my fiancés manicure was $50 instead of $45. She said it was because he asked for a longer massage. I sat right next to him and told her he did not so she agreed to “discount” it the $5. Then we went over my full set and I asked why my full set was being charged $75 instead of $65. She told me that it was because my nails were really long. I showed both her and the lady who did my nails that I definitely did not have long nails(photo attached). They then proceeded to tell me that the gel full set is $55 and the ombré is $20 more. I asked why there was an ombré cost for $65 under the gel cost and how that was different than what I got. The lady then proceeded to tell me they just changed their prices but did not change it on the menu yet. So I was given a false reason for the $5 charge for a manicure and THREE different explanations for a $10 overcharge on my full set. It was very shady and I now know I need to always ask for a breakdown when I go anywhere because of the way I was treated here. In regard to the services, my fiancé was happy with his manicure and pedicure. I was also happy with my full set. My pedicure on the other hand I was not pleased with. ESPECIALLY it being an $80 pedicure. I first asked if she could apply acrylic on my big toenail since I previously broke that toe and the nail was messed up. I told her I wanted it to match the other big toe nail. She added so much acrylic and made it so wide on the sides. It was drastically bigger than my other big toe. I asked if she could file it and you could tell she was annoyed. It got to the point where the lady doing my full set had to step in and fix my toe. We ended up doing the other big toe with acrylic since it was so much bigger and it was $10 to do the two acrylic nails. I told her I wanted square nails as long as she could make all my toe nails square. She just made my big toes square and did not file the rest. (See pics of my toes) At this point I was over it and decided I would file my nails and fix it myself because she had such a negative attitude when I was asking her to fix it. All in all, 3 of the 4 services were good. BUT the interaction at the end during payment is reason enough for me to never return. Please at least do your due diligence to make sure you are being charged correctly.
