5 /5 Jessica Smith: Last summer, when my 2012 VW Passat started acting up, I first brought it to a local mechanic who sent me into a full panic. They told me the repair wasn’t worth their time or easily fixable and flat out refused to take the job—even if I wanted to pay. That left me feeling anxious and at a total loss for what to do next. That’s when Alethea, who I used to work with and who now works with her family at Santa Rosa Transmission (full disclosure), offered her support and helped me figure out how to tow my car two hours south from the Mendocino Coast to their shop in Santa Rosa. There arent many mechanic options in my rural community so I figured this was my best option since I already knew and trusted Alethea. I was right!
From the moment my car arrived, the team at SRT was patient, kind, informative, and efficient. The diagnostic they performed was incredibly enlightening—it gave me a clear blueprint of what was going on with my car, along with detailed quotes to plan out upcoming maintenance. That information alone gave me so much peace of mind. I ended up needing a new head gasket to get back on the road. Whats that? The team at SRT explained it to me in clear language and made me feel at ease about the repair job.
Chris, Sam, Alethea, and the whole team made the entire process smooth and transparent. And now, over nine months and many miles later, I can confidently say my car has been running great! I waited to write this because I didn’t want to jinx it, but their work truly speaks for itself!
Thanks again, Alethea and everyone at SRT—you really came through for me when I needed it most. I wouldn’t hesitate to come back....even if it means a two hour drive! It makes me happy and relieved that there are still HONEST and GREAT mechanic shops out there! I am confident theyll treat you as family when you bring your car in...plus you get a handy purple key chain!
