1 /5 E Z: Staff is very friendly and communicative, but I unfortunately have to give this rating due to my experience here. I came in to get my A/C serviced/charged. Was initially quoted about $700 (which is on the pricier side, but thats ok I understand Santa Cruz is expensive etc.), but later on, I was then informed that unfortunately the AC compressor was leaking and needed to be replaced and quoted $1300. Due to my car being under warranty w/Repair-Pal, I declined to have it replaced out-of-pocket and went to another shop that would work w/my warranty. The new shop tested everything (compression tested, and held vacuum for 2hrs, and machine scent tested detected no leaks), found no leaks-no need to replace the compressor, and recharged it for $238 (for reference I have a 2018 Honda Accord w/60k miles).
I am writing this not bc I think that I was being scammed or taken advantage of, I am giving the benefit of the doubt because it could have been a mistake on Santa Cruz Motor Sports end... but I still had to pay for them to look at my vehicle and "diagnose" it $125, and the diagnosis was unfortunately wrong AND potentially extremely expensive.
