Providence Queen of the Valley Medical Center - Napa (CA)

4 /5 Linda Puleo: I had three (unfortunate) visits to the Emergency Department in the last 14 months. All three times were five star. All the way. (One was stitches in a finger from a new kitchen knife, one was sepsis and acute appendicitis which led to a two week hospitalization and major surgery called a right hemicholectomy, one was two weeks following discharge when I was treated for complication from the surgery. All incredible staff and medical attention. I’d give a five star review but during the 2 week stay I had one terrible nurse. The only time she was in my room on the surgery floor was to change my IV. I had two friends visiting me at the time, and they were floored by the way she treated me. I talked to a very nice nursing manager about what happened. The nurse never came near me again, and everyone else was wonderful. The reason I’m deleting a star is because no one acknowledged this was completely inappropriate of her, no one apologized for her behavior. I felt unheard and like I was being difficult, when in fact the IV needle was not inserted properly and was causing great pain in my arm. I screamed when they tried to put fluid into it (to test it for a CT scan with contrast). Obviously they fixed it immediately in radiology - they were great - but when I’d told the nurse it hurt and I didn’t think it was in my vein she stood up, “Said maybe you’re just a hypochondriac!” and walked out the door. I would have felt so much better if the manager (or if she had) apologized to me. But other than that! I loved everyone who took care of me. Very grateful to Dr. Matthew Shephard for being willing to operate on me when I was just a wildcard after having an “appendectomy” in Sicily where they actually didn’t remove my appendix at all. I am so lucky to be alive, and very grateful to everyone at The Queen…and don’t get me started on the food!! It was fantastic. 100x better than the food in an Italian hospital, who would have thought??!

1 /5 Sally Morey: Receptionist, staff, nurses are all rude to me and our family has been waiting from Friday 12-6 until Monday 12-9 and we still do not have 1 staff member who will tell us what diagnosis or status on my brother. I understand there are confidential concerns due to him coming from Napa State Hospital- but so far there is no compassion, dignity, justice, excellence, nor integrity. He was in ICU and no one called us at all, and no common consideration. I have been on the phone since 9am and still no info? When I explained I was on hold for 45 minutes waiting to talk to his nurse I was told I was being nasty? I am still waiting to know his diagnosis and condition. Very disrespectful and they blame Napa State Hospital - still no info.

1 /5 Gabriel Hagan: This hospital is pure evil. I was hit by a car in a traumatic accident and these people did nothing for me, made me writhe in pain with a shattered hip and dislocated leg and would not even give me proper pain medications when I was literally dying from getting smashed full speed by a car and now im finding out they refused to charge my insurance and are trying to charge me $115,000 out of whatever money I get from a settlement from the accident, but that is significantly more money that it is even possible for my settlement to be. This place provided terrible care and did nothing but ship me off to another more capable hospital and they are trying to ruin me financially over this. I was already homeless and struggling to get by, I lost my job over this as im now disabled and cant paint houses or do construction anymore since I cant walk or do anything with my leg. This evil place wants to leave me broken as well as destitute. Never go here if you can avoid it

1 /5 Joel Rodriguez: On multiple occasions, myself and multiple loved ones have been told by a specific NP in the emergency department, that we were fine and there was nothing to worry about. Ultimately discharged (after 6-12 hour stays) only to find out after looking at our charts, that in fact labwork showed definitive cause for concern. I f you end up with a NP whos name starts with an F, make sure you ask her to review lab work with you!

1 /5 TJ Mayne: I was admitted through the ER one evening with a pulmonary embolism. At first the pain was bearable and I declined opioid treatment (I dislike opioids, they make me nauseous and I don’t like the cognitive effects). But the pain got worse and became excruciating and I asked for relief. The nurses ignored it at first, but as it got worse called my PCP to prescribe pain treatment. He allowed one dose of hydrocodone, which helped with the pain but left me nauseous and unable to fall sleep. When it wore off in 2 hours, I asked to be switched to a different opioid. The nurse called my doctor again. This time his service couldn’t reach him or the physician on call and there was no hospitalist available to intervene. After hours of the worst pain in my life, making it nearly impossible to breathe, I got up to go to the nurses station to beg for help. The nurse took me back to the room and sat there for 15 minutes telling me not to get up again. Nothing about the pain or my inability to breathe. She indifferently watched me writhe, coldly repeating: don’t get up again. The next morning I fired the admitting physician when he made rounds and filed a complaint with the California Medical Board. The hospitalist who came on duty immediately treated the pain with a different opioid. It worked and I was able to breathe again. It was discharged later that day, declining the prescription for an outpatient opioid. It was the worst night of my life, worst pain in my life. Their excuse for the poor treatment? They were concerned that I might be an opioid addict. Their gross indifference to suffering was inhumane, the nurse more concerned with her own convenience than my pain. I will never go to the Queen again. Were I spurting blood I would take the trip up valley to Adventist rather than risk being admitted to the Queen. The experience was that horrendous.