Protrans Automotive - Riverside (CA)

1 /5 Flavio Carbajal: This shop constantly sends me emails, mailers, and even holiday cards encouraging me to keep using their services. I’ve taken two vehicles here in the past for transmission work and was seen the same day, which I appreciated. But for the past two months, I’ve been trying to get in touch with someone about two different Jeeps—one needs a new transmission, and the other needs the transfer case resealed. For the first Jeep, I called three times and was told someone would get back to me. I only received one call, and when I tried returning it, no one answered. For the second Jeep, I was told someone would call me with a quote—I missed the call, called back, and again, no response. If you’re going to go out of your way to advertise to me so persistently, at least make sure your service matches the same energy.

5 /5 Sandra Epps: Its been a long time since Ive been to Protrans Automotive and I had a different car then but still a great experience. I decided to go back for a second opinion on some work that the dealer said I needed. Come to find out nothing needed fixing. The customer service was great and there was no service charge because they didnt find anything wrong with my car! Thank you to everyone there for your help

5 /5 Charles Weaver: ProTrans took great care of us while our truck was in the shop! They went the extra mile to make sure we got done what we needed at a great price. They helped us navigate our extended warranty stuff as well, which was super helpful! They communicated with us consistently throughout. Would highly recommend them to everyone in the area!

1 /5 Araceli: I took my car here because the dealership told me I had an issue with my sway bar links and found that this shop had good reviews. They gave me a free inspection which I appreciate. However, when I took my car in, they not only told me that I needed to get my sway bar links replaced, but also that I needed to get my control arms replaced with a realignment. They quoted me $2,000 for this. This was excessive so I took it somewhere else and they told me I did not need to get this replaced. I did not appreciate the dishonesty.

5 /5 Richard Belmontes: I always have a great and positive experience when I take one of my vehicles to pro trans, its 1 of the only places that I trust. And well continue to take my vehicles. Thank you again, pro transfer for your excellence.