Progeny Psychiatric Clinic - Irvine (CA)

2 /5 Carlos Amador: Dr I visited is very good but support staff are awful. Called repeatedly over two days to cancel and reschedule leaving messages and no return call. Spent over 20 minutes on hold 1st day , and 10 minutes 2nd with no one answering line. Left messages with my name and phone number requesting a return call and have not received a return call. Finally called another office and spike to a receptionist who reminded me I missed visit and I explained why while asking for help scheduling a visit and was told she could not help yet she was able to see I had missed a visit? I eventually gave up waiting for help and drove to clinic. The staff at front desk who appeared to be new informed me I had been dialing wrong number. I showed them appointment card with number I had been dialing and they repeated that it was wrong number. I then dialed it after placing it on speaker and they were able to hear voice mail stating Ive reached progeny and gave options to press for different clinics. The response was I dont know where you got that but the number on card I just gave you is correct number. Im dumbfounded?

1 /5 Brianne Wick: Worst experience ever. They do not listen to their patient, very sad. Everyone is different when it comes to medication. It is not a one size fits all. Dr. Trinh look over my care when my doctor had left. Never did she actually call me herself to introduce herself rather interns kept calling me. I’ve been on my current medications for 10 years and after my first meeting with her she wants to change it. Every 3 weeks, she keeps changing it on me. I told her I’m not comfortable changing it and she says ok, go somewhere else, wow. I’ve seen Many doctors here before and clearly as a nurse practitioner Linda, you should start listening to your patients rather then making them feel like a study or guideline. Every patient needs a special treatment plan to whatever it is they need help with.

1 /5 Allyson Aabram: This practice runs Synergy Estates. A facade for care. Do not let the website imagery or "extras" sway you! Our family worked extensively, for over five months on and off, with the patient coordinator, who was communicative and resourced. Unfortunately, she was the best and only thing the facility had going for it unless you count the chef, who is present to appease the staff who sit around with food and drinks like they are on vacation. Most importantly, during my sons 30-day mental health stay, he NEVER saw a physicalist in person. EVER! It is unethical at best. It is no surprise that my son didnt develop a rapport or show a willingness to engage or change medication as he was talked through a computer by someone he never met. My son did NOTHING the entire time he was there. I know this because I asked for all the daily "notes", which took over an hour to obtain. During his stay, I was told that my son was participating and doing better. THIS was untrue. He never participated, per the notes. He did not improve. No one ever suggested he needed different or more care until.... magically, right before the 30 days. Once Synergy had drained our insurance company funds, they didnt have a proper discharge plan, and suddenly, my son was deemed "disengaged". We had approval directly from an insurance company case manager to allow an extra few days to ensure we made the proper transition, to which Senergy booted him. We had to rush 6 hours to get him and had no plan for any aftercare- and a disaster. Also, during my sons stay, multiple doctor appointments were canceled, missed, and reset under their care. They were all within 5 miles of the house?! I coordinated a visit and drove 6 hours to be present for discharge planning with my son and staff, and when I arrived, I was told they would be there soon. After waiting around, I was told they werent coming and given a shrug, "You can come back?!". No, I live 360 miles from here and we planned this for a week? There was no care, knowledge, or expertise amongst the staff, who again were dolled up for the night out and seemingly disconnected to the vulnerable individuals a room away. (except one) . Clearly, money was the objective. Select this option if you would like to invest $40k in your family member sitting in a gilded cage with women vamping around in heels "caring" for them while they sip sodas. AND zero follow-up from any DR. or NP in the practice afterward despite several messages and calls. They dont answer calls, they dont respond. It is a money grab. Synergy did nothing but hold my son in limbo and prevent him from getting the care he desperately needed. What a shame that this is likely to be read by the profiting people. I have never experienced such egregious disrespect for care. The "co-founder," R. Jordan Turner, should be ashamed.

1 /5 Shae P.: I have to say how truly disappointed and furious I am with this place. Not only are alot of the front office staff rude as hell and totally dismissive, they lie to and hang up on upset patients. I have been going to them for over 5 years for medical maintenance medication & recently my Medi-Cal was changed without my knowledge or permission. Due to this, I have not been able to book an appointment because I also do not just have $175 to pay for a 5 minute phone call with the exact same doctor to ask the exact same 3 questions he always does to send in the exact same refills to the exact same pharmacy I have been using for over 5 years. The medication THEY prescribed to me cannot simply be stopped, it must be tapered or continued or there are serious consequences to my health and wellbeing. I have been without it for 4 days as of now and I have told them I am trying to get the insurance sorted but it is Medi-Cal and nothing is easy with those people, so it is taking some time. THEY WILL NOT SEND IN MY REFILL!! They claim it is a liability and I have to have an appointment to say the same thing I say every single time! I feel absolutely horrible, I am actually crying because of how awful I feel. I am a single mom on one income. I dont have extra $$$ to just throw away on a less than 5 minute conversation. They are not even willing to hold the payment till next week when I get paid (even though I really cant use that $ on anything but rent). I can barely get out of bed. Do they care? Nope. They just want $$$$. They claim it is a "liability" even though I am telling them ON A RECORDED LINE that nothing has changed. I cannot afford private insurance and I cannot make the county move faster. They say go to the ER, so now I am supposed to get a giant ER bill? FOR A MEDICATION REFILL?????!!!!!! I have been hung up on, ignored, lied to and dismissed by these people. They are the ones who put me on this medicine to begin with and told me how dangerous it is to stop. This is reckless and despicable. They dont care about the suffering of their patients. Even though the insurance should be handled by next refill, they will not send a courtesy refill to stop me from going through SEVERE withdrawal. I hope they read this and I hope they know how sick they are making someone. All over a refill request. I am so angry I could scream. They are putting my physical and mental health at risk. I could lose my job because I can barely move without being in extreme pain and I am experiencing extreme lethargy. I am doing the best I can to correct the insurance, but they do not care. I JUST GOT HUNG UP ON AGAIN!!!!!! I know they can give out a 3 month prescription because they did that for a friend who is a patient RECENTLY!!! For the same medication. This is reckless and careless. So beware!! If you cant shell out hundreds for a refill of a necessary medication that has serious consequences if you suddenly stop, then this is the place for that.

1 /5 lee jong: People who work there never answer the phone. I called on the way there to let them know I was going to be a little late, but no one answered the phone until I arrived. I wrote down my time the day before on the foam they told me to do (I dont know why they told me to come 25 minutes earlier) and finished everything they wanted. When I arrived (10 minutes late) they told me you missed the appointment with half-souled eyes. I said Id rebook. When I asked if I could see the doctor even for a minute, they said no because of the next patient. How can I make someone elses appointment right away without terming me for another 10 minutes? Thats ridiculous. Even if I couldnt be 10 minutes late, their attitude of sitting in a soulless front desk at least in the morning and speaking easily is just ridiculous. And they said they charge $50.00 even though they didnt get any service. I went for my mental health and I was more stressed out. The reservation for 8am on Saturday morning was horrible. My anger was that they never answered the phone and thats why I wasted my time. I wouldnt have spent at least an hour to get there from Saturday morning, and I took $50 as a bonus. How is there no gap in 10 minutes between the next patients?