1 /5 Ellie Rome-Reed: I was a loyal customer at Pink Mani Nails for several years, often visiting with my daughter for our regular nail services. Unfortunately, our most recent visit left us incredibly disappointed.
During my appointment, the nail tech repeatedly pushed for an upgrade to my service. While I understand and respect upselling — I’ve worked in sales myself — I declined politely each time, explaining that my job requires my nails to remain within specific guidelines. Despite my clear explanation, the tech insisted multiple times and eventually turned to the person doing my daughter’s nails, saying something in another language in a tone that made it obvious she was speaking negatively about me. Even my daughter noticed and commented on it afterward, confirming I wasn’t misinterpreting the situation.
I don’t mind being asked about upgrades, but being pressured and then disrespected when I declined is unacceptable — especially after years of loyal patronage. I genuinely hope this review encourages the staff to treat their customers, particularly returning ones, with greater respect. In the long run, losing repeat business far outweighs the small gains from pushing unnecessary upgrades.