1 /5 Jo Daniel: EDIT - I read all other 1 star reviews and found a common ground: aggressive texts/tone & manner. Dr. Lee, the issue is not the insurance, not the 20min break, not the benefits. All the explanation you provided is great. If you explained it like that during our initial call, we wouldn’t have any problem. But why are you getting a bad review? Please look back on yourself and stay away from such condescending tone. People are saying the same thing over and over and over again. Wish you the best as well.
4/25/25 Friday - I called in this morning to make an appointment for both my wife and myself as new patients, since we recently upgraded our employer sponsored insurance that kicks in May 1st. He didn’t pick up the phone at first, and there was an automated message saying that his hours are M-F 8am to 5pm, so I left a voicemail, and soon after he called back about 30 minutes later. I then thanked him for calling back, and tried making an appointment post 5/1. He initially said he’s available on 5/2 9am or 10am, so I said 10am would work for both me and my wife. He then sounded like he’s super stressed out and got repetitive in saying that he needs 20min break in between patients, so it wouldn’t work out. He then suggested 4/30 for one patient, but I told him I need to make an appointment post 5/1 due to the insurance start date. That was when he sounded like he was super mad and told me then to call in on 5/1 to make an appointment. I explained to him I’m calling in early since my wife is in under pain so we can see a dentist as soon as our insurance kicks in. He kept on sounding like he’s mad/stressed out for the whole conversation, so I asked him in the end if he’s mad. It is such an odd thing for a customer to ask when making appointments anywhere like anyone else could imagine - that’s how bad he sounded like. He then apologized, said he was driving, and added that he’s off today. Well, how am I supposed to know that? Your automated message said otherwise. Also, the reason he has given me does not justify his action - no matter what circumstances you’re under, if your customer feels uncomfortable or if your emotion flows into the conversation in any way, that is not a good customer service. I hung up after this, texted him we will find a place somewhere else, and told this to my wife, and obviously she got mad and gave him a one star on google review. He then got mad even more and started texting me long paragraphs like the attached screenshot and keeps on asking me to delete the review. I just got another text to right at this moment as I write this review. I didn’t reply back at him, but hope he finds this review as a response and learn his lesson. The rest is up to you, the customers, to judge. Thank you.
