NEX Car Care Center Autoport - Monterey (CA)

2 /5 Alan Gutberlet: I cant recommend this place. Asked them to check on a front-end noise, they came back with a $1200+ estimate to replace all shocks/struts. Took to another shop, they found two loose bolts in a caliper. They are severely understaffed (just one mechanic) and I think he is overworked. Id go here for tire rotations or something simple, but wouldnt do it for anything beyond that.

5 /5 Dru Pre: Took my car here and the gentlemen who work there are very nice and professional. I got my car serviced for a cross country trip, for 100,000 mile service and they were considerably cheaper than my car’s dealership. I would have paid over $700 at the dealership, where with the NEX I paid under $400. I asked for the honest opinion, of if my breaks and tires would get me there; they said yes and my car got me to my 2,000 (plus) mile destination. Would recommend this facility for car service!

5 /5 K B: Best and honest mechanics this side of town. The staff is knowledgeable and helpful and the mechanics are honest with their diagnostic. Saved me $$$$ over the years that Ive been taking my car to them and I have a European car. Thanks to Mr Brian and the entire staff at the NEX autoport for supporting our war fighters, military families and retirees/veterans!

3 /5 Elicia Skipper: The people working the phones and front desk were helpful and friendly. Both of our cars were in and out for inspections only. However the price for an inspection is very high, $125 per vehicle! Im not sure if thats a California thing but back home in NC its only $30. We needed the inspection documents in order to renew our NC registration from across the country.

3 /5 Bryan Davis: Avoid for anything other than simple things like oil changes or new tires. When I informed them that the work they completed did not work, the main mechanic openly doubted my cars symptoms and unprofessionally mocked what I told him. He was unwilling to listen to what I had to say. They show a complete lack of ability to troubleshoot beyond a very basic level. They get three stars only because the NEX management was reasonable and listened to my concerns and refunded me.