5 /5 Tee Dang: Dear Natalie,
We’re sorry to hear that you weren’t satisfied with your experience. However, we would like to clarify the situation. Our team worked hard to ensure your nails were done exactly as you requested, with any additional charges being confirmed beforehand. When there was an issue with payment, we patiently waited for two hours for your friend to assist you.
As for your recent complaint, we wish you had brought up your concerns at the time of your service so that we could have resolved them immediately. We value all of our customers and strive to provide the best service possible. The gratuity given was from your friend, and we have no control over that decision.
We’re disappointed to receive a one-star review based on a misunderstanding, especially when we went above and beyond to assist you. We hope this clears up the situation and invite you to reach out directly if you have further concerns.
Best regards,
Tee