1 /5 Kristine Anrich: After reading all the positive reviews about this nail spa, I decided to take my two daughters there for pedicures, manicures, and the first acrylic nail extensions for one of them.
When we walked in, one of the older staff members greeted us. She was very friendly and seated my daughters immediately, starting their nails right away. She was the only one who helped with their pedicures. After the pedicures, one of my daughters was re-seated at one of the manicure tables, where she was assisted by one of the owners (female). The first thing the owner asked was if my daughter had picked a color yet. My daughter explained that she wanted to try acrylic extensions and was looking for suggestions on nail designs and colors. The owner, with a very rude attitude, repeated, "What color do you want?" I then asked, "Do you have any recommendations?" and she snapped back, "Oh my God! You need to pick your color!" We were taken aback by how unwilling she was to offer any help.
When it was time to pay, I asked the other owner (male) about the total cost. He told me it was $155. I asked if the 30% discount had been applied (the sign at the front of the store advertised 30% off for any bill over $100). The female owner responded that it was 20% off if paid by card, or 30% if paid in cash. I then asked how much the total would be after the 30% discount, and the male owner began to calculate it using a calculator. Before he could tell me the amount, the female owner interrupted and said, "$110," when the correct total should have been $108.50 after the discount.
In conclusion, the whole experience was disappointing. The female owner was rude, unprofessional, and not truthful. If I hadn’t asked about the discount, I’m not sure they would have honored it. While $1.50 may not seem like a large amount, it’s crucial for businesses to treat their customers with honesty and respect.
