1 /5 Gema M.: I went for a check up during a cold I was having. It was an empty clinic didnt take too long. My first visit was okay. Got my medicine and got out.
Took my husband to this same clinic for a referral to a specialist and was told itd take 2 weeks to receive it in the mail.
We waited 3 weeks with no call or update , so I called the office and was told that they were having a hard time finding a specialist that would accept our insurance. I was told Id get a call back at the end of the week.
I called back at the end of the week because I had yet to receive a call back that Friday.
I was then told that the woman who was handling my husbands case would call me back the following Monday.
Monday came around, I received no call. I called back Tuesday and was told that they were still looking for a specialist.
Im not one to lose my patience and I understand things take time, but I told them to cancel the referral and that Id look for another doctor.
I thought this was handled poorly, no communication or updates were given. I was told Id get call backs repeatedly which never happened.
I dont understand how they couldnt find a specialist that would take our insurance when I had a book full of specialist that could take our insurance sitting in front of me.
Of course we cant just walk in to see a specialist otherwise I wouldve.
Anyways, after this experience my husband and I have decided to switch doctors.
Its ok for a general check up but their nursing staff need to be on top of things.
This is somebodys health , and somebody that needs to get seen urgently so to me it felt like I was being toyed with.
