MemorialCare Urgent Care - Huntington Beach (Beach Blvd) - Huntington Beach (CA)

2 /5 Enas Salib: Okay, so I visited this location in July of 2023, and was charged $5.00 as a copayment. In August 2024, I received a text message from collectors who stated that I owed Memorial Care $20.00, which I never paid. Who waits thirteen months for this? I informed the collectors that I never received a bill from Memorial Care, and asked why I was charged for partial payment? Normally, there are three attempts to collect a debit before sending it to collections. Who would ruin his/her credit score for $20.00? I’m appalled at how they mishandled this and will never consider this establishment for any medical reasons.

2 /5 Corrine Waters: Front desk women are the most helpful ones there…. I truly think they need better doctors and I feel terrible for anyone going there and not getting the help they need. Based on all of the poor reviews no body seems to give a crap about , do better… memorial care is supposed to be somewhere you feel comfortable going. How are you gonna reply to all the comments and try to fix things but nothing has changed

1 /5 Walkiria Bastos: THIS PLACE IS A JOKE! Even if you need some care look better before coming here. I lost 2:20 minutes of my life coming to this URGENT CARE to expand 2 minutes with Doctor Myles for her to simply prescribe me 3 different medications, she barely touched my body. Somebody should close this clinic because this is beyond malpractices. When you come to a URGENT CARE you at least expect to have some diagnosis and not a pharmacy prescription. I was so unhappy on this place that I want even my money back, because they don’t even deserve $60 Dolar copay. I hope from the bottom of my heart that before someday die in her hands or because of unprofessional medical decisions that she makes, somebody report this place.

1 /5 Jordan Baney: I had an appointment at 10:40. I was driving over 40 minutes out because it was the only appointment available in the area. I was running a bit late because I’d had to take my child to their pediatrician. On the way down, I called in, spoke with a patient navigator and was reassured as long as I was inside of the building within their standard 15 minute time frame I’d be fine. I stepped foot into the building at 10:53. When I got to the counter to be checked in, the front desk attendant pointed to her wall clock and said “I’m sorry, it’s 10:56, 10:57, it’s past the 15 minute window”; to which I held up my phone and showed her it was 10:55. She refused to admit me and instead directed me to the urgent care which had over a 2 hour wait. I’ve been a patient at Memorial Care for years, and this was by far the worst experience I’ve had to date. I’m not one to write reviews, I try to be generally understanding as I’ve worked in customer care previously…but to not only be wrong, but then lie and drag out the conversation so it actually IS past the 15 minute window was insane to me. I’ll be looking to switch my primary doctor to a clinic that is less dismissive of their patients.

5 /5 Mike Thoeresz: This review is for Dr. Ruiz and all the support staff at Memorial care HB. Dr. Ruiz is my primary care physician and he is fantastic. He takes his time, has empathy, and really cares about his patients. Also, the support staff at the office is incredible. I’m currently overseas with limited internet access and they have been AMAZING about getting me obscure documentation for a government position. Their response time is immediate and I’ve been a nightmare for them to work with. They have been nothing but kind and supportive. THANK YOU!!